Prices…
Please note every C9 product is currently hand-made
in Great Britain. It is our aim to commit long term to a UK Supply Base
for as long as possible.
• Full
C9 Set: (2 Handle Covers, 2 Circlip Hoods, 4 Impact Softening Tubes [allowing
a spare pair in reserve], Fitting Instructions, VAT and P&P) - £28.95
• 2
Extra Sets of Impact Tubes: (for existing C9 customers who are active, longer-term
crutch users, all inclusive as above) - £4.95
Postage and Packing Costs are included in the prices above. All orders are
despatched via 1st Class post.
Important notes…
The ordering system asks for your absolute confirmation
that all the information and conditions talked about on our “fitting”
page are fully understood and agreed with. It also asks you to enter the
name of any Hospital or Practice whose recommendation directly led to you
finding this site. If this is not applicable, just leave this box blank.
About Us
C9 Products are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us or write to us at the address below.
Our Contact details:
C9 Products
Morgan House
Walton Grove
Aylesbury
Bucks
HP21 7SU
United Kingdom
Phone: +44 (0) 1296 331739
Fax: +44 (0) 1296 330940
Email: info@c9products.com
Registration Details:
IMHO Consulting Limited
Registered in England Number : 05169611
Registered Office :
2 Coronation Villas
Aylesbury
HP21 7RN
Phone : +44 (0) 1296 331739
Fax : +44 (0) 1296 330940
Email : info@c9products.com
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit & debit card payment. If you are shopping from outside
the UK, place your order and your credit / debit card company will convert
the transaction to your own currency.
When confirmation of order is received, this is to
indicate that we have received your order. It does not indicate that a contract
exists between us. We will indicate acceptance of your order, and hence
a contract between us, when we send you an invoice. We have included this
term to protect us in the case that a mistake has been made in pricing,
we have inadvertently under-priced goods, or we are no longer able to supply
a particular product for some reason. In the case of a change of price,
we will always contact you first to ensure that the price is acceptable.
We remain owners of the goods you purchase until you have paid for all of
them in full. We can retrieve and resell them if they are not paid for.
You must decide before ordering if the goods are suitable for your needs.
Non-acceptance of an order may be a result of one of the following:
a. The product you ordered being unavailable from stock
b. Our inability to obtain authorisation for your payment
c. The identification of a pricing or product description error
We reserve the right to change prices, terms and specifications without
prior notice.
E&OE. All Rights Reserved.
Order Cancellation
You can cancel your order with us at any time prior
to it being dispatched for a full refund.
Shipping And Handling
Orders returned to us by our preferred carrier due
to non receipt by the customer will be due to a 15% handling / re stocking
charge and all shipping costs (send/return) will be deducted from the purchase
price.
Delivery Schedule
We will send your order to you, usually within 2
- 5 working days . International orders are generally received within 20
working days.
Back Orders
If your item is not in stock, we will back order
for you. You will always be emailed with the option to cancel your order
if you would rather not wait.
Credit Card Security
When the order is placed at our website, credit card
numbers are encrypted using 128 bit encryption operated by WorldPay. They
are only decrypted after they reach WorldPay. They are not held in clear
text on any web site.
Guarantee
1. C9 products are manufactured to the highest quality.
Every attempt is made to ensure goods arrive with you in perfect condition.
2. We must be notified within 24 hours should goods arrive in a faulty condition.
3. Our guarantee is in addition to your statutory rights.
Reaching Us
If you need to reach us, please email us, alternatively,
you can call on +44 (0) 1296 331739 or fax us on +44 (0) 1296 330940 or
write to us at Morgan House, Walton Grove, Aylesbury, Bucks HP21 7SU United
Kingdom
Privacy Policy
C9 Products do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of
your shopping cart, to store delivery addresses if the address book is used
and to store your details if you select the 'Remember Me' Option. They are
also used after you have logged on as part of that process. You can turn
off cookies within your browser by going to 'Tools | Internet Options |
Privacy' and selecting to block cookies. If you turn off cookies, you will
be unable to place orders or benefit from the other features that use cookies.
We adhere to the requirements of the Data Protection Act 1998.
We do not send random marketing emails to personal email addresses (spam).
Returns Policy
1. Merchandise is accepted for refund or exchange
if returned in saleable condition in the original packaging & carefully
packed (with prior written consent) within 14 days, accompanied by a sales
receipt. Unfortunately, we cannot refund or exchange used or customer damaged
items(customer statutory rights not affected).
2. Postage / freight will be deducted from the purchase price for this service.
3. We do not accept returns of special purchase items.
4. Please note that we are not responsible for your return postage or lost
goods returned to us.
Your rights to return goods are protected under the EU Distance Selling
Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Trade Description Act
We take the utmost care to ensure that product descriptions
and specifications on our website are correct at all time.
However, whilst the colour reproduction and size is a reliable representation,
a slight variation in the actual goods can occur
